Refund policy
Last Updated: July 25, 2026
At Veltrixa Auto, we are committed to providing high-quality automotive accessories and a transparent shopping experience. Please review this policy carefully to understand your rights regarding returns and refunds.
1. Returns
We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it.
- The item must be unused and in its original packaging.
- Proof of purchase or a receipt is required.
Please note: Items sent back to us without first requesting a return will not be accepted. To start a return, contact us at hello@veltrixaauto.com with your order number.
2. Free Return Shipping
We offer free return shipping on all eligible returns. Once your return request is approved, we will provide you with a pre-paid shipping label and instructions on how and where to send your package.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Used or heavily damaged items (not due to our error)
- Items returned more than 30 days after delivery
We do not charge any restocking fees for eligible returns.
4. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund on their end.
6. Damaged or Defective Items
Please inspect your order upon reception. If an item arrives damaged or defective, contact us within 48 hours of delivery with photos or videos as proof so we can evaluate the issue and make it right with a replacement or a full refund.
7. Order Cancellations
Orders can be canceled within 12 hours of purchase. After this timeframe, the order may have already been processed for shipping and cannot be canceled.
8. Contact Us
For any return or refund questions, please contact our support team:
Veltrixa Auto LLC
A Wyoming Limited Liability Company
Email: hello@veltrixaauto.com
Phone: +212 634-602667
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)
Registered Business Address:
30 N Gould St, Sheridan, WY 82801, United States
Operational Contact Address:
Lot Essalam Nr 112, Deroua, Berrechid, 26200, Morocco